Good Call Centre Practice

March 24, 2009 Ronan

Here’s how to ensure my repeat business:

1. Have me speak to someone who speaks English clearly.

2. Don’t hassle me or make me feel guilty for cancelling.

Kudos to Experian. I had occasion to keep tabs on my credit file. After my free membership lapsed, I paid for another couple of months access. I called them today to cancel and spoke to a crisp-accented young man after about 30 seconds of waiting. I told him I wanted to cancel; he made no effort to dissuade me; the whole thing was done and dusted in about 2 minutes. Altogether a relatively pleasant experience, one which makes me more likely to use Experian again.